Success Metrics
Conversations
The Conversation metric
Conversation Metric
This metric tracks customer interactions with your AI Agent on a weekly basis. Tracking this metric is important because it provides insights into customer engagement and the effectiveness of the AI Agent over time.
![](https://mintlify.s3-us-west-1.amazonaws.com/lumen-21f40b27/images/conversation.png)
By analyzing weekly interactions, you can identify trends, detect any issues or changes in customer behavior, and make informed decisions to improve the AI Agent’s performance.